Terms of service

Last updated: October 19, 2026

These Terms of Service govern your access to and use of the Raventoza online store, website, content, features, and services (collectively, the “Services”). In these Terms, “Raventoza,” “we,” “us,” and “our” refer to Hangzhou Yiriqiandan Network Technology Co., Ltd., the business entity details supplied for this store. “You” means a visitor, customer, or other person using the Services. By browsing the store, placing an order, or otherwise using the Services, you agree to these Terms and the policies linked from our store. If you do not agree, do not use the Services.

1. Eligibility and acceptable use

You must be able to form a legally binding agreement under the laws that apply to you to place an order. If you use the Services on behalf of another person or organization, you confirm that you are authorized to bind that person or organization to these Terms. You may use the Services only for lawful purposes and in a way that respects the rights of others. You must not interfere with the operation or security of the website, attempt to gain unauthorized access, introduce malicious code, scrape or harvest information at a disruptive scale, submit false information, or use the Services to commit fraud or violate applicable law. We may restrict access where reasonably necessary to protect customers, the store, or our rights.

2. Store information and changes

We aim to keep store descriptions, policies, and contact information useful and current. We may update pages, features, product selections, and these Terms from time to time. The version posted here applies from its stated update date. Changes do not retroactively alter an order that we have already accepted, except where a change is required by law or is agreed with you. Please review the current Terms when you use the Services. If a material change affects an existing customer relationship, we will provide notice where required by applicable law.

3. Products and product presentation

Raventoza offers pet beds and related comfort products. Product pages describe the items and options currently offered. Images, colors, room settings, and examples are intended to help you understand the general appearance and use of a product. The appearance of a product can vary slightly because of lighting, screens, image presentation, production batches, or ordinary material variation. Unless a specification is expressly stated on the product page, a photograph or example is not a guarantee of a particular dimension, material composition, construction detail, performance level, or included accessory. Please rely on the written specifications displayed for the particular item and contact us before ordering if an important feature is unclear.

Product descriptions are not veterinary, medical, or safety advice. A pet’s comfort and behavior depend on the individual animal and its environment. Select a bed appropriate to your pet’s size, age, habits, and needs, inspect it before use, and supervise your pet as appropriate. Remove a damaged product from use. Do not allow pets to chew or ingest product materials, packaging, or detachable parts. Follow any care or safety instructions supplied with the product. We do not represent that a product is suitable for every animal, environment, or purpose.

4. Prices, currency, and taxes

Prices are displayed in U.S. dollars unless the store clearly states otherwise. The price applicable to an order is the price shown at checkout when you submit the order, subject to correction of an obvious pricing or listing error before acceptance. Product prices may change at any time, but a change does not alter an order that we have already accepted. Shipping charges and any applicable taxes, duties, or other charges are shown at checkout when available or are otherwise your responsibility as required by law. A discount or promotion applies only according to its stated conditions and may not be combined with another offer unless expressly stated.

5. Orders and order acceptance

Your submission of an order is an offer to purchase the selected products under these Terms. An order confirmation acknowledges receipt; it does not necessarily mean that the order has been accepted. We accept an order when we confirm acceptance or begin fulfilling it, subject to applicable law. We may decline, limit, or cancel an order for a legitimate reason, including an item being unavailable, a material listing or pricing error, suspected fraud, an address or delivery issue, or a legal restriction. If we cancel an order after payment has been collected, we will arrange a refund of the amount paid for the cancelled items using the original payment method, subject to the payment provider’s processing time.

You are responsible for providing complete and accurate contact, billing, and delivery information and for reviewing your cart before submission. If you notice an error, contact us promptly at service@raventoza.com with your order number. We cannot guarantee that an order can be changed or cancelled after processing or dispatch has begun. Any change or cancellation is effective only when we confirm it. We do not accept responsibility for delay or loss caused by incorrect information supplied at checkout, except to the extent responsibility cannot be limited by law.

6. Payment

Payment is processed through the methods made available in checkout. You authorize the applicable payment provider to charge the amount shown for your order, including applicable shipping charges and taxes. Payment details are handled through Shopify and the payment service selected at checkout; we do not promise that every payment method will be available to every customer or transaction. A payment authorization, verification, or settlement delay may affect order processing. If a payment is declined or reversed, we may pause or cancel the order and contact you using the information provided.

7. Shipping and delivery

We currently offer delivery to eligible addresses in the United States, subject to the destinations and options available at checkout. The estimated order-preparation window is 5–10 business days after order and payment confirmation. Standard carrier transport is estimated at 10–15 business days after dispatch, giving a combined planning window of 15–25 business days. Business days exclude weekends and public holidays. These are planning estimates, not guaranteed delivery dates. Carrier capacity, weather, address accuracy, customs or other events outside our reasonable control may cause delay.

Where available, standard shipping is $5.99 for an order subtotal below $50 and free for an order subtotal of $50 or more after discounts. Expedited shipping, when offered at checkout, is $7.99; it does not shorten the preparation period and is not a guaranteed arrival date. Checkout displays the shipping options and charges that apply to your order. Tracking information may take time to become active after dispatch. Once a carrier has possession of a parcel, its tracking and delivery process is managed by that carrier, but you may contact us if an update appears stalled or a parcel seems lost or damaged.

Please inspect the delivery address before submitting an order. Contact us as soon as possible if you need an address correction; an update may not be possible after fulfillment starts. If a parcel arrives damaged, retain the packaging and contact us with the order number and clear photographs of the parcel and item. We will review the report and explain the available next steps. Delivery estimates and remedies remain subject to applicable consumer rights.

8. Returns, refunds, and cancellations

Our Return and Refund Policy, if posted, forms part of these Terms and explains the applicable return window and process. At the time these Terms are issued, our intended store return window is 30 days from delivery for eligible items. Contact service@raventoza.com before sending an item back so we can confirm eligibility and provide the correct return instructions. Do not send a return to an address until we have confirmed it. Returned items may need to be unused, in their original packaging, and accompanied by included parts and proof of purchase, except where a defect, damage, misdescription, or applicable law requires a different remedy.

Unless the law or our written instructions say otherwise, customers are responsible for return postage for a change-of-mind return. If an item arrives damaged, defective, or incorrect, contact us promptly with supporting details; we will assess the issue and provide a remedy required by our policy or applicable law. After an eligible return reaches us and is inspected, approved refunds are generally initiated within 10 business days to the original payment method. The payment provider or bank may require additional time to post the refund. Original shipping charges are handled according to the posted Return and Refund Policy and applicable law. Nothing in this section removes a mandatory right to a repair, replacement, refund, or other remedy.

9. Intellectual property

The Services and their original text, graphics, logos, page layouts, and other content are owned by us or used under license and are protected by applicable intellectual-property laws. You may view and use the Services for personal, non-commercial shopping. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit store content without our prior written permission, except for uses permitted by law. Product names, marks, and third-party content remain the property of their respective owners. These Terms do not transfer ownership of any intellectual property to you.

10. Third-party services and links

The Services may rely on Shopify and other third-party providers for hosting, checkout, payment processing, analytics, delivery, or linked services. Third-party services are governed by their own terms and privacy notices. We do not control third-party websites or services and are not responsible for their content, availability, or practices, except where applicable law makes us responsible. A link or integration does not necessarily mean that we endorse the third party. Your use of a third-party service is at your discretion and may be subject to additional terms between you and that provider.

11. Privacy

Our Privacy Policy describes how personal information is collected, used, and disclosed in connection with the Services. By using the Services, you acknowledge that information may be processed as described there and by Shopify and service providers who help operate the store. Please review the Privacy Policy and use the contact and privacy-choice options made available in the store if you have a request. If these Terms conflict with the Privacy Policy about the handling of personal information, the Privacy Policy controls for that subject.

12. Disclaimers and liability

We provide the Services with reasonable care, but uninterrupted or error-free access cannot be guaranteed. To the extent permitted by law, the Services and general website information are provided without additional warranties beyond those that cannot legally be excluded. Product-specific rights and any express written promises remain unaffected. Nothing in these Terms excludes or limits a consumer guarantee, statutory right, or liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed. Where the law permits a limit, our total liability relating to a particular order will not exceed the amount you paid for the affected product or service. These limits do not apply to liability that cannot lawfully be limited, including liability arising from fraud or intentional misconduct where such limitation is prohibited. You remain responsible for using products in accordance with their stated instructions and for reasonable supervision of pets.

13. Indemnity and suspension

To the extent permitted by applicable law, you agree to reimburse us for reasonable losses and costs directly caused by your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights. This does not apply to losses caused by our own breach or negligence where the law prevents such allocation. We may suspend or restrict access to the Services if reasonably necessary to investigate abuse, protect the security of the store, comply with law, or prevent harm. We will act proportionately and will not use this right to avoid obligations that remain due to you.

14. Events outside reasonable control

We are not responsible for delay or failure to perform an obligation to the extent caused by events outside our reasonable control, such as severe weather, natural disasters, public-health emergencies, labor disruption, transportation interruptions, government action, communications outages, or failures of third-party infrastructure. We will take reasonable steps to reduce the effect of such an event and resume performance when practicable. This section does not remove rights to a refund or other remedy provided by applicable law.

15. Governing law and dispute handling

These Terms and a purchase are subject to the laws that apply to the transaction and to the mandatory consumer-protection rules of the place where you reside, where those rules apply. Nothing here prevents you from bringing a claim before a court, tribunal, or other body that has jurisdiction under applicable law. We encourage you to contact us first at service@raventoza.com so we can try to resolve a concern promptly. We do not require arbitration, waive a right to participate in a class proceeding, or select an exclusive court through this section.

16. General terms

If any part of these Terms is found unenforceable, the remaining parts continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver of the right to enforce it later. These Terms, together with the policies incorporated by reference and the order details shown at checkout, describe the agreement relating to your use of the Services and purchase from the store, subject to any mandatory rights. You may not transfer your rights or obligations under these Terms without our written consent where consent is legally required. We may transfer our rights and obligations as part of a business reorganization or transfer, provided that your mandatory rights are preserved.

17. Contact

Questions about these Terms, an order, or a product can be sent to service@raventoza.com. The business details supplied for this store are Hangzhou Yiriqiandan Network Technology Co., Ltd., Room 7138, No. 2 Wuchaoshan, Shima Community, Liuxia Street, Xihu District, Hangzhou City, Zhejiang Province, China. Please include your order number where relevant and do not send passwords, full payment-card numbers, or other unnecessary sensitive information by email.