Shipping Policy

Shipping Policy

Orders are processed after payment confirmation. Processing normally takes 1–3 business days, excluding weekends and public holidays. During seasonal peaks, severe weather, carrier disruption, or other events outside our control, processing or transit may take longer. We will contact you if we learn of a significant delay.

Delivery area and timing
We currently prepare this store for customers in the United States. Estimated transit is 5–10 business days after dispatch. This is an estimate, not a guaranteed delivery date. Availability depends on the shipping address and the carrier services shown at checkout. We do not promise delivery to addresses that checkout cannot validate.

Shipping charges
Any available shipping method and charge will be displayed before you place your order. Promotions or free-shipping thresholds apply only when expressly shown at checkout. Taxes, duties, or other charges, if applicable, are displayed or collected according to the rules for the destination. Do not assume an order is eligible for a promotion unless the checkout confirms it.

Tracking and delivery
When tracking is available, we will send the tracking details to the email entered at checkout after the order ships. Carrier scans can take time to appear. Please check the address and delivery instructions before submitting your order. Once a parcel is marked delivered, first check around the delivery location and with household members or the carrier. Contact us at service@raventoza.com if it remains missing.

Address changes, failed delivery, and delays
Contact us promptly at service@raventoza.com to request an address correction. We cannot guarantee changes after fulfillment begins. If a parcel is returned because an address is incomplete or delivery is refused, we will work with you to determine whether reshipment or a refund is available; additional shipping charges may apply where permitted. Carrier delays do not automatically mean an order is lost.

Damaged or incorrect orders
Please email service@raventoza.com with your order number and clear photos of the outer packaging and item as soon as reasonably possible. We will review the issue and explain the available remedy under our Return Policy and applicable law. Keep the packaging until the review is complete.

Contact
For shipping questions, email service@raventoza.com. Raventoza is operated by Hangzhou Yiriqiandan Network Technology Co., Ltd., Room 7138, No. 2 Wuchaoshan, Shima Community, Liuxia Street, Xihu District, Hangzhou City, Zhejiang Province, China.

This page describes current store procedures and does not limit any rights you have under applicable consumer law. Order-specific terms shown at checkout control where they differ from this general information.